At Ascent Solar, we strive to exceed customer expectations with exceptional products.

Unfortunately, things occasionally go wrong. Maybe a monsoon cancelled your big trip. Maybe the product did not perform as you expected. No matter the reason, we want you to be completely satisfied by your experience with Ascent Solar.

To this end, our Engineering and Leadership teams thoroughly investigat e any report of unmet expectations. The lessons we learn turn into new insights and new ideas, which in turn lead to innovation and next generation technologies. But we never forget that our customers come first!

Please click here to view the full Ascent Solar Warranty.

In most cases, the quickest resolution is found by contacting your original point-of-purchase (i.e. Amazon, GSA, etc.).

If you purchased directly from Ascent Solar, please email and include:

  • Name
  • Preferred phone number
  • Preferred email address
  • Preferred mailing address
  • Product and/or model number
  • Description of issue (include digital image(s) of product and affected area if possible)
  • Proof of purchase including date and location of purchase (i.e. copy of receipt)
  • Requested resolution (please review the full Ascent Solar Warranty here to understand your options)